DevOps as a Service

For every project, we assign a dedicated project manager who coordinates between our team and yours. The manager develops a detailed communication plan tailored to your working style — a framework that outlines the cadence of meetings, participants, agendas, and communication channels.

We use Slack for daily team collaboration and Google Meet for video calls. However, we can adapt to whatever communication platforms your company prefers. If any urgent matters arise, we’re always available for ad-hoc video calls to discuss and resolve issues promptly.

Our team constantly monitors industry trends, so we can quickly implement new tools that enhance our problem-resolution workflows.

If any bottlenecks do occur, we have rapid response protocols in place. If the issue is on our end, we’ll tackle it. If it requires collaboration with your development team, we’ll work together to identify the root cause and address it.

A core principle for IT Outposts is taking responsibility off your plate. Think of us as an extension of your own team. When our team engages in a project, we own the infrastructure, cloud operations, monitoring, and other processes. This frees up your team to focus solely on your core business priorities.

We assign a dedicated team fully immersed in your project. They’ll gather technical requirements and communicate with you to understand your expectations and measures of success.

Based on this information, we’ll build a roadmap and provide preliminary time estimates for each milestone or deliverable. We’ll review this plan with you and make any needed changes to ensure it matches your expectations. Once we agree on the timeline, our team will start working on the project to deliver the solution within the outlined schedule.

We offer two pricing packages and engagement models. ​​Each option is designed to fit your specific project needs, timeline, and budget.

The first option is a fixed-price approach, where we provide a dedicated team to work solely on your project from start to finish. The team typically includes a project manager, account manager, technical lead, and DevOps engineers. They will devote all their time to understanding your project’s challenges and delivering the solution you need. Our project managers will plan and manage staffing needs as the project evolves and gather metrics on your satisfaction levels.

The second option is hourly-based outstaffing. You can select specialists with varying experience levels and certifications at different hourly rates. This model gives you the flexibility to scale up or down resources while you maintain direct control over project management.

Flexibility is ingrained in our working style. We understand that DevOps isn’t just about technical processes and metrics — it’s about supporting your main business goals.

So, when adjustments arise, we’ll collaborate closely with your team to replan and realign our work. IT Outposts will continue to provide the maximum value for your business despite any changes.

Absolutely. We can provide ongoing support and maintenance after the core solution is delivered. Since we’ve already optimized your systems, our continued support will be more cost-effective for you. In addition, we won’t need any extra time to get familiar with your setup — we can just keep operating smoothly.

We’re happy to discuss different support options that fit your needs and budget. Whether you want a full support package or just ad-hoc consultations as new needs arise, we can tailor an approach that works best for you.