Cloud Support Services

Cloud technologies have firmly entered the life of not only ordinary people but also businesses. Many companies now prefer not to deal with certain tasks on their own, but to shift these concerns onto the shoulders of cloud services. For example, instead of creating their own “bare-metal” infrastructure, they are increasingly using virtualization capabilities. When you work with the cloud, cloud support services are the decisive link on which the continuity and speed of work will depend. After all, any incident can slow down the performance of the entire IT infrastructure, and therefore your company.

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Tools and Technologies We Use

We keep a high standard of our cloud support services and use the most modern tools and technologies for this:

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GCP

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AWS

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MS Azure

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Docker

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Kubernetes

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Jenkins

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Citlab

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Github

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Bitbucket

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Prometheus

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Grafana

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Zabbix

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Ansible

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Chef

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Puppet

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DroneCI

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Flux

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ArgoCD

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MariaDB

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Oracle

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MongoDB

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PostgresSQL

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MySQL

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Percona

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MS SQL

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Terraform

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Pulumi

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CloudFormation

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Cloud Support Services We Are Highly Specialized

IT Outposts considers its main goal to help businesses grow and bring as much profit as possible. Therefore, we provide top-notch cloud support services.

Initial setup

This type of services is carried out at the first stages of implementing a cloud infrastructure and usually includes setting up computing and infrastructure resources as well as  secure access to the cloud.

Continuous condition monitoring

Our specialists make sure that all virtual servers, clusters of network, and data storage systems in public, private, and hybrid clouds are available and operable without drops at any time of the day.

Planned works

We make a turnkey schedule for when the OS and software on the server will be updated (even if these updates are implemented by default by the cloud provider). We also regularly check the quality of backups, the presence of any errors, and other aspects of the efficient operation of the cloud.

Incident handling

In case of any failure or errors, our team responds as quickly as possible to this and begins preparations for solving the current situation. Then we proceed to the immediate elimination of the emergency.

Our Stages In Cloud Support Services

High-quality support for cloud solutions is one of the main aspects of the success of migrating to the cloud. In order to provide the best possible services, we go through a series of steps which are presented below.

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Processing the request from the client

If your cloud infrastructure fails or errors appear, or you feel that you can pay less for supporting its operation, you can send us a request to which our specialists will respond as soon as possible.

Studying the situation

We analyze your cloud environment in detail to find problems. Next, we look at what failures have occurred and begin to create a plan to resolve them as soon as possible. Also, we agree on this plan with your business goals and requirements.

Troubleshooting

Our specialists begin to correct the identified problems and errors, at the same time ensuring that the rest of your infrastructure works as usual. Thus, you will get a cloud solution that functions continuously, with top performance and cost-effectiveness.

Documentation and reporting

After our experts solve all the problems in your cloud infrastructure, they draw up a detailed report on the work they have done. As a result, you will always know exactly what you are paying for.

Benefits Of Our Cloud Support Services

We believe that businesses should only benefit from all the services they use. Cooperating with IT Outposts you will get a number of significant advantages.

Budget control

Despite the cost-effectiveness that cloud services provide on their own, some companies implement them inefficiently, losing money every month. In turn, we will help you plan the optimal package of cloud services that will bring you the maximum benefit.

Flexibility and scalability

With our cloud infrastructure maintenance services, you get a flexible and scalable solution. Thus, you can easily configure the access of certain employees and, if desired, add new or remove unnecessary services.

New features

Every cloud solution provider strives to provide the most competitive services to their customers. Thus, when you move to the cloud, our specialists will make sure that you receive the latest updates first.

Infrastructure management

Specialists from IT Outposts have extensive experience in cooperation with all popular cloud providers and the management of their solutions. So, we know everything about all their services and products. And we can quickly find a solution to any problem should it arise.

Backup and disaster recovery

All your business data will be completely safe because we will make backup copies that are available at any time. Also, in the event of a critical failure, we can quickly restore all data from a backup while reducing downtime to a minimum.

IT Outposts cares about each of its clients

Our main goal is to provide the highest level of support for your cloud infrastructure. If you have any questions or would like to discuss your ideas with us, please contact our managers.

Our Clients’ Feedback

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Petr Kirillov
CTO, C Teleport Cloud Support Services
Thanks to IT Outposts' efforts, we have kept their app deployment on schedule and achieved a great incident response time. IT Outposts is trustworthy and an expert in their field; they can come up with complex solutions on time, demonstrating outstanding experience.
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Egor Prihodko
CEO, OneDayBundle Cloud Support Services
Cooperation with IT Outposts has been a game-changer for our business. Our main goal was to get certified with Amazon's strict security and operational rules so we could integrate our services directly with the Amazon marketplace. I'm thrilled to say we got access to Amazon's Selling Partner API.
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Benjamin Theobald
COO, Maxxer Cloud Support Services
IT Outposts’ efforts have mitigated human errors and streamlined the development process, meeting expectations. They’ve facilitated a productive workflow through a collaborative approach. Their experience, accountability, and professionalism accentuate their high-quality output.
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Konstantin Suhinin
Delivery Director, Dinarys GmbhCloud Support Services
The IT Outposts team created a detailed monitoring dashboard that ensured smooth project scalability for main cloud providers and performed high availability optimization for their platform. The company was quite happy to work with such talented professionals.
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Philipp Nacht
CTO, Financial Services CompanyCloud Support Services
A responsible partner, IT Outpost has worked hard to handle the client's project, executing their dedication and commitment. The team has professionally accommodated all the client's requests. They are communicative, diligent, and knowledgeable in the workflow.
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Alexander Konovalov
Founder, CEO, Vidby AGCloud Support Services
With the ongoing project, the team has prepared an architecture plan and has deployed the infrastructure of the platform. They are having an effective and smooth collaboration so far. The client is impressed by IT Outposts' commitment and accountability as their partnership continues.
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Igor Churilov
BDM, Steelkiwi Inc.Cloud Support Services
IT Outposts helped the company automate and unify the product deployment workflow. They provided solutions that were successfully accepted by the company's internal project team. They led excellent communication that ensured a productive workflow.
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Daniel Scott
CTO, Beta TraderCloud Support Services
IT Outposts successfully executed seamless project management by developing a productive strategy that managed confidential data, customer functions, and admission permissions. They worked closely with the client and communicated well. Their accountability and skills were notable in the workflow.
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Kostyantyn Tolstopyat
CEO, AKMCreatorCloud Support Services
With IT Outposts, the company achieved their goal of deployment automation. The vendor team developed a thorough plan that led to about 30%–50% savings in time and faster project implementation. They impressed the client by being present at every stage of communication.
Philipp Werner
Director, Robotics LabCloud Support Services
So far, IT Outposts has reduced the client's internal infrastructure budget by 40%. The work is being done perfectly by the team, and they are willing to make any changes to improve the quality of their work. The team communicates effectively with the internal team to ensure a smooth workflow.
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Oleksandr Popov
CEO, MriyarCloud Support Services
IT Outposts is monitoring over 35 servers and seven services, which has allowed them to outline a clear infrastructure to optimize underlying processes. They've also optimized the budget by about 40% and have a plan to further optimize resource use.
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Chloe Morrisonn
Chief Product Owner, RECURCloud Support Services
IT Outposts has successfully performed the client’s requirements, meeting expectations. Their collaborative and communicative approach ensures an efficient and seamless workflow. Beyond their in-depth DevOps expertise, their outstanding project management is impressive.
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Dmytro Dobrytskyi
CEO, Mind StudiosCloud Support Services
IT Outposts helped the client move their infrastructure to AWS and configure Docker and Kubernetes for faster project environment setup. They also delivered detailed technical documentation and instructions on maintaining the new infrastructure. Moreover, the vendor was responsive and timely.
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Why Choose IT Outposts?

IT Outposts is an experienced player in the field of cloud computing solutions. Our goal is to provide businesses with only those services that will help them operate as efficiently as possible and bring as much profit as possible. Our team of specialists has extensive experience working with cloud providers and knows all the services and products they provide like the back of their hands. Thus, you get high-quality security and fast support for your cloud environment.

FAQ

Cloud Support Services means all support services that a contractor must provide to a customer in relation to cloud services and includes system monitoring and other support services.

If you use cloud support for your business, you get a number of benefits, including constant updates, flexible and scalable infrastructure, fast recovery in case of emergencies, and finally, a team of professionals who will quickly figure out how to solve the problem.

IT Outposts considers its main goal to provide expert services for the maintenance of cloud-based solutions. Our specialists have extensive experience in cooperation with cloud providers and can quickly and efficiently solve any problem that has arisen.

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