IT Infrastructure Support

Modern realities dictate the working conditions of each organization and efficiency depends on the level of development and management of the IT infrastructure. The right tools make it possible to make informed decisions. It is necessary that highly qualified specialists work on the infrastructure support services.

Infrastructure Support Services

Tools and Technologies We Use

All connected applications to your network are monitored as they are subject to cyber attacks.Hardware should also be monitored on an ongoing basis. Equipment failure results in loss of unexpected downtime or revenue.

Cloud Providers

Amazon AWS, GCP, Microsoft Azure, Any Private Cloud and other…
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The value of use lies in providing affordable and scalable access to services and IT computing resources. Your company gains access to services such as infrastructure, platforms and software.

Databases

MySQL, MongoDB, Amazon Aurora, PostgresSQL, Percona, Scylla DB, Clickhouse MariaDB, Oracle, MS SQL, InnoDB and other…
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The value of tools is in creating the possibility of storing and accessing information. There is a systematic collection of data, they can be analyzed and their safety complies with all security policies.

Containers & Orchestration

Docker, Compose, Kubernetes and other…
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These tools help streamline operations and reduce business costs, automate deployment, network impact, and improve security. It is planned to work on the basis of microservices in several clusters.

Service

RabbitMQ, Apache Kafka, Apache Cassandra, Redis, ELK stack, Istio, MinIO, Memcached, Kiali and other…
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It will allow the synchronization of data between nodes and restore their states. Distributed database management, handles large amounts of information, and provides high availability without fail. Uses caching models.

CI/CD

Jenkins, CitLab, GitHub, Teamcity, CircleCI, Travis CI, Bitbucket pipelines, DroneCI, Flux, ArgoCD and other…
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Helps to productively and fast deliver software. These tools will help alleviate and greatly speed up the process of getting projects to market. Provides a continuous flow of new functionality and supply code to production.

Monitoring

Prometheus, Datadog, Sentry, Grafana, PagerDuty, InfluxDB, Azure Monitor, Google Stackdriver, Amazon Cloudwatch and other…
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These processes permit your company to use an organized system for assembling, analyzing and utilizing information to monitor program development for management solution making.

Configuration management

Ansible, Chef, Puppet and other...
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These management tools help keep working computer systems, software, and servers in good working order. The process is necessary to make sure that the system works as supposed, taking into account modifications and updates.

Infrastructure provisioning

Terraform, Pulumi, AWS CloudFormation and other…
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This setting helps to create, apply, administrate and automate infrastructure. These tools are needed when managing access to information and resources. This process is not a configuration step, but they are both necessary deployment steps.

Infrastructure Support Services

IT Infrastructure Support Services We are Highly Specialized

Every serious business project needs effective infrastructure support. This implies the connection of information technologies into a single network. Software, network and server hardware should work without interruption.

Technical support of the client’s IT platform ensures stable access to the company’s systems. Its quality is evaluated by the reliability of work, security, availability, and fault tolerance.

IT infrastructure management and troubleshooting process

The team implements a management plan, creates an infrastructure maintenance strategy, and establishes a workflow in a timely manner.

IT support in business matters

Advice on all emerging pressing issues.

Monitoring the state of infrastructure 24/7

Specialists use the best tools to track the status of work processes around the clock.

Helping Desk

There is also a 24-hour support service for all issues: from small to large. You can be confident in security outside of business hours.

Migration to cloud services

Assistance in creating a roadmap for migrating your data to the cloud.

Compliance with IT infrastructure

Here we determine whether the infrastructure is suitable for the requirements of your business. We also check the three main parameters of infrastructure quality: security, availability, and reliability.

Cyber security

Our experts monitor incomprehensible interference in your infrastructure and build a protective policy against all possible attacks.

Database management

In this process, we use a set of programs that help organize, administer and monitor databases.

Our IT Infrastructure Support Stages

IT infrastructure services are fundamental to any business. IT Outposts specialists ensure the continuous functioning of your processes. Our team is equipped with all the tools to support work processes and solve problems of various levels of complexity.

We evaluate your IT infrastructure and, based on it, create a strategy and plan to improve the efficiency and profitability of your work. For your uninterrupted work, our employees take care of your concerns and implement full infrastructure support.

Infrastructure Support Services

Help Desk Basic Solution

At this stage, there is support for simple basic problems of the client, those issues that do not require serious intervention. For example, regular hardware failures, "Wi-Fi is not working again" or "Computer freezes again."

Advanced technical support

Here is a more detailed check and troubleshooting.

Expert support for products and services

At this stage, we work with highly technical resources. Root causes are determined by using design, code, or product classification.

External support for issues not supported by the company

This is where externally contracted services are supported, which the company provides but does not directly service.

Benefits of our IT Infrastructure Support Services

Flexible Support

Services are provided 24/7, in case of failure, our staff provide instant troubleshooting. You are offered a safety net. This gives you confidence that your business is safe with minimal downtime.

Emergency Recovery

In the event of a cyber attack or disaster, you gain access to your digital infrastructure and services, thereby regaining control of your data. It is always necessary to have a plan for coping with catastrophic situations. We work with database backup and recovery, as well as create a plan and conduct recovery testing.

Cost-effective

Training a staff member to monitor and support can be costly. Hiring an external specialist gives you access to a formed team of trained experts, which will reduce costs.

 

Service Consolidation

You are provided with a common port of entry for technical issues and you get business centralization as another benefit. Your applications, servers and digital services will be managed in an accessible and simple space. This increases the efficiency of the employees.

Secure infrastructure and fault tolerance

You get access to high-quality and secure infrastructure and software. Your business will operate under constant supervision and maintenance of your services and servers.

Get a reliable, secure and resilient infrastructure.

The IT Outposts team of professionals provides quality support, helps to connect software and hardware into a single network for uninterrupted work. Contact us to discuss the details of your future project.

Our Clients’ Feedback

Infrastructure Support Services
Benjamin
COO, Maxxer Infrastructure Support Services
IT Outposts’ efforts have mitigated human errors and streamlined the development process, meeting expectations. They’ve facilitated a productive workflow through a collaborative approach. Their experience, accountability, and professionalism accentuate their high-quality output.
Infrastructure Support Services
Konstantin Suhinin
Delivery Director, Dinarys GmbhInfrastructure Support Services
The IT Outposts team created a detailed monitoring dashboard that ensured smooth project scalability for main cloud providers and performed high availability optimization for their platform. The company was quite happy to work with such talented professionals.
Infrastructure Support Services
Alexander Konovalov
Founder, CEO, Vidby AGInfrastructure Support Services
With the ongoing project, the team has prepared an architecture plan and has deployed the infrastructure of the platform. They are having an effective and smooth collaboration so far. The client is impressed by IT Outposts' commitment and accountability as their partnership continues.
Infrastructure Support Services
Igor Churilov
BDM, Steelkiwi Inc.Infrastructure Support Services
IT Outposts helped the company automate and unify the product deployment workflow. They provided solutions that were successfully accepted by the company's internal project team. They led excellent communication that ensured a productive workflow.
Philipp Werner
Director, Robotics LabInfrastructure Support Services
So far, IT Outposts has reduced the client's internal infrastructure budget by 40%. The work is being done perfectly by the team, and they are willing to make any changes to improve the quality of their work. The team communicates effectively with the internal team to ensure a smooth workflow.
Infrastructure Support Services
Oleksandr Popov
CEO, MriyarInfrastructure Support Services
IT Outposts is monitoring over 35 servers and seven services, which has allowed them to outline a clear infrastructure to optimize underlying processes. They've also optimized the budget by about 40% and have a plan to further optimize resource use.
Infrastructure Support Services
Chloe Morrisonn
Chief Product Owner, RECURInfrastructure Support Services
IT Outposts has successfully performed the client’s requirements, meeting expectations. Their collaborative and communicative approach ensures an efficient and seamless workflow. Beyond their in-depth DevOps expertise, their outstanding project management is impressive.
Infrastructure Support Services

Why Choose IT Outposts?

Reliable infrastructure support services help you keep your workflow running smoothly and optimize other areas of your business. IT Outposts is focused on customer satisfaction through a successful service delivery experience. Leverage a modern arsenal of proven technologies and tools to be optimally positioned to achieve a competitive advantage.

FAQ

IT elements can be categorized as hardware or software. The first group is represented by equipment: PCs, servers, data centers, SCS, routers.

The second category includes software: CRM, operating systems.

Hardware and software components are interconnected – hardware requires software to operate.

The network infrastructure is a set of dedicated hardware and software that provides the foundation for efficient information exchange and business applications. It includes hardware and software and provides computing and communication between services, users, and processes.

Infrastructure was often formed spontaneously in response to business challenges. This results in two main problems: with reporting and financial returns.

Secondary issues: application hoarding, redundant data and endless interfaces, outdated technology, IT savings, one person for all IT, lack of maintenance, monitoring and updating of systems.

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