Managed IT Support

A contemporary approach to remote managed IT support enables enterprises to be mobile and flexible, actively respond to current IT needs, while saving time on additional training of full-time employees. This is a financially advantageous option for overcoming internal gaps in skills. Our IT support services providers have a proven track record in rapidly changing and complex industries.

Managed IT Support Services

Tools and Technologies We Use

As an IT support services provider, we choose the best tools on the market and use advanced technologies to improve your business, continuously support workflows and improve infrastructures. We provide services using a set of top-class tools for service management, remote control, and these tools are the most convenient for you.

Cloud Providers

Amazon AWS, GCP, Microsoft Azure, Any Private Cloud and other…
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The value of use lies in providing affordable and scalable access to services and IT computing resources. Your company gains access to services such as infrastructure, platforms and software.

Databases

MySQL, MongoDB, Amazon Aurora, PostgresSQL, Percona, Scylla DB, Clickhouse MariaDB, Oracle, MS SQL, InnoDB and other…
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The value of tools is in creating the possibility of storing and accessing information. There is a systematic collection of data, they can be analyzed and their safety complies with all security policies.

Containers & Orchestration

Docker, Compose, Kubernetes and other…
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These tools help streamline operations and reduce business costs, automate deployment, network impact, and improve security. It is planned to work on the basis of microservices in several clusters.

Service

RabbitMQ, Apache Kafka, Apache Cassandra, Redis, ELK stack, Istio, MinIO, Memcached, Kiali and other…
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It will allow the synchronization of data between nodes and restore their states. Distributed database management, handles large amounts of information, and provides high availability without fail. Uses caching models.

CI/CD

Jenkins, CitLab, GitHub, Teamcity, CircleCI, Travis CI, Bitbucket pipelines, DroneCI, Flux, ArgoCD and other…
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Helps to productively and fast deliver software. These tools will help alleviate and greatly speed up the process of getting projects to market. Provides a continuous flow of new functionality and supply code to production.

Monitoring

Prometheus, Datadog, Sentry, Grafana, PagerDuty, InfluxDB, Azure Monitor, Google Stackdriver, Amazon Cloudwatch and other…
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These processes permit your company to use an organized system for assembling, analyzing and utilizing information to monitor program development for management solution making.

Configuration management

Ansible, Chef, Puppet and other...
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These management tools help keep working computer systems, software, and servers in good working order. The process is necessary to make sure that the system works as supposed, taking into account modifications and updates.

Infrastructure provisioning

Terraform, Pulumi, AWS CloudFormation and other…
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This setting helps to create, apply, administrate and automate infrastructure. These tools are needed when managing access to information and resources. This process is not a configuration step, but they are both necessary deployment steps.

Managed IT Support Services

Managed IT Support Services We Provide

IT Outpost offers managed IT service solutions if you want to transform your workflow environment, magnify the quantity of fresh technologies and implement them. We will ensure you with infrastructure steadiness and build circumstances for the active elaboration of your business processes.

Analysis of monitoring metrics

Our team analyzes the condition of systems, helps you identify trends in resource consumption or behavior, and understands how changes affect your operating system. Also, when the indicators exceed the norm, the working systems send alerts to let our IT support services provider know that it is necessary to determine the causes of the problem.

Service version update

Detailed approach and control of annexes, assessment of their status and compliance with the latest versions. Application updates are closely related to data safety. If you do not update the operating system and applications for a long time, you may encounter the problem of data loss or fraud. Therefore, this service also determines security.

Resource utilization optimization

The experts at IT Outpost keep a close eye on the percentage of system resources required to complete a job, such as the percentage of CPU usage versus total system time. We identify processes that further identify performance bottlenecks. Always such places are three invariable elements: a network, app software and a server.

Problem solving

We help solve problems at the stages of building and deploying applications, services, we adapt new services for CI / CD, debugging, troubleshooting. We check production incidents that interfere with the user's work, the unavailability of the service for users and hacking attempts. We also provide ongoing support, and on production issues we solve problems as you request.

Our Managed IT Services Stages

Our managed IT support company in many aspects facilitates you to receive the optimal sorting and distribution of the necessary specialists and resources, thereby ensuring economic advantages. The steps we take support the administration of your business processes, increase investment in renewed technologies and optimize current operations.

Managed IT Support Services

Taking liability for operational processes

IT Outpost`s analysts audit the state of your company's IT sector by looking at your strategies, business blueprints, overtures, what changes have been made and also what accidents or incidents there have been. We communicate with your technical departments and explore all the detailed information on your IT resources, settings of elements, and infrastructure. We carry out computer computing to solve the problem of information processing.

Strategy elaboration

An expert team creates a thorough detailed plan and strategy for the services that we will provide you with as support, as well as comply with the terms of the contract with the necessary key performance parameters. Be sure to write down the service level goal as a means of measuring performance and avoiding disputes in case of misunderstanding. After you approve all agreements, we take liability for your infrastructure and connected elements of the IT environment.

Provision of services

At this stage, we begin to fulfill our responsibilities in an integrated treatment. Specialists provide full-scale support and it includes not only handling requests, solving problems, but also routine maintenance, namely: analysis of monitoring metrics, updating service versions, optimization of resource utilization. Analysts also constantly check the outcomes of our work and provide detailed reporting.

Implementing improvements

After a certain time of cooperation, our specialists understand your specifics, features and development needs, draw up a plan for elaboration prospects, offer innovative innovations, and assist in introducing new technologies. You will constantly receive infrastructure improvement opportunities and assistance in their implementation, if necessary.

Benefits of Our Managed IT Support Services

The professional skills of a managed IT support company that will be available to you remotely are of great importance for providing a smooth workflow for the routine tasks of your business. New features and capabilities are changing the way firms operate and control daily IT processes. The lightweight method to control your services well is to use an IT support services provider, which will bring many benefits.

Profitable knowledge in financial terms

Managed IT support services affect your income and costs associated with the organizational activities of the company. The benefit is that you do not need to hire a full-time employee and pay them a working salary, while outsourcing makes it easier to do business and gives you full access to a professional team of our experts who provide support both locally and remotely at a lower cost than pants employees.

New features and functionality

Our company provides expert maintenance and infrastructure, as well as keeping an eye on cybersecurity. Using our features and assistance, you get maintenance for your software and technologies in a roducive state, protection from attacks and constant work without failures. Your business data is backed up and safe with our effective disaster protection strategy.

Infrastructure Security

When using the services of a managed IT support company, you immediately get access to a safe, efficient, well-built infrastructure and software. We care about our reputation and use only high-quality tools and infrastructure to grant you with the utmost excellence services. Defensively your data is backed by reliable technology. Your work will be under constant monitoring and maintenance, so you will forget about the threat to your data.

Centralization of business processes

IT Outpost`s experts on managed IT service solutions came to the conclusion that in order to increase business productivity, it is necessary to combine and centralize their work processes together. Outsourcing gives you a single point of contact when problems arise, and you also get the profit of centralizing your annexes, clouds, servers, i.e. managing them in a single, easily accessible environment. This approach will increase the performance of your employees.

Emergency reduction

This is an advantage in the occasion of a major problem or attack, access to the infrastructure and all operations with full return of control over them. In case of dangerous force majeure, we have a well-developed action plan. We work with data reconstruction and backup, testing and emergency recovery planning. Experts evaluate actual processes and recognize risks that pose a danger to the smooth operation of your company.

Supple Support

IT Outpost works on a subscription basis, that is, according to an approved competent tariff plan, which the client pays monthly. We support the terms of IT managed support pricing. This type of payment keeps pace with the times, gives you security guarantees and gives you the possibility to select whether to continue cooperation every month. Our team provides support during business hours and on your call/demand at a convenient time for you.

Work with the best company in the IT world for managed IT support services

IT Outpost provides you with infrastructure security and business continuity. Contact us to create your future project.

Our Clients’ Feedback

Managed IT Support Services
Benjamin
COO, Maxxer Managed IT Support Services
IT Outposts’ efforts have mitigated human errors and streamlined the development process, meeting expectations. They’ve facilitated a productive workflow through a collaborative approach. Their experience, accountability, and professionalism accentuate their high-quality output.
Managed IT Support Services
Konstantin Suhinin
Delivery Director, Dinarys GmbhManaged IT Support Services
The IT Outposts team created a detailed monitoring dashboard that ensured smooth project scalability for main cloud providers and performed high availability optimization for their platform. The company was quite happy to work with such talented professionals.
Managed IT Support Services
Philipp Nacht
CTO, Financial Services CompanyManaged IT Support Services
A responsible partner, IT Outpost has worked hard to handle the client's project, executing their dedication and commitment. The team has professionally accommodated all the client's requests. They are communicative, diligent, and knowledgeable in the workflow.
Managed IT Support Services
Alexander Konovalov
Founder, CEO, Vidby AGManaged IT Support Services
With the ongoing project, the team has prepared an architecture plan and has deployed the infrastructure of the platform. They are having an effective and smooth collaboration so far. The client is impressed by IT Outposts' commitment and accountability as their partnership continues.
Managed IT Support Services
Igor Churilov
BDM, Steelkiwi Inc.Managed IT Support Services
IT Outposts helped the company automate and unify the product deployment workflow. They provided solutions that were successfully accepted by the company's internal project team. They led excellent communication that ensured a productive workflow.
Managed IT Support Services
Daniel Scott
CTO, Beta TraderManaged IT Support Services
IT Outposts successfully executed seamless project management by developing a productive strategy that managed confidential data, customer functions, and admission permissions. They worked closely with the client and communicated well. Their accountability and skills were notable in the workflow.
Managed IT Support Services
Kostyantyn Tolstopyat
CEO, AKMCreatorManaged IT Support Services
With IT Outposts, the company achieved their goal of deployment automation. The vendor team developed a thorough plan that led to about 30%–50% savings in time and faster project implementation. They impressed the client by being present at every stage of communication.
Philipp Werner
Director, Robotics LabManaged IT Support Services
So far, IT Outposts has reduced the client's internal infrastructure budget by 40%. The work is being done perfectly by the team, and they are willing to make any changes to improve the quality of their work. The team communicates effectively with the internal team to ensure a smooth workflow.
Managed IT Support Services
Oleksandr Popov
CEO, MriyarManaged IT Support Services
IT Outposts is monitoring over 35 servers and seven services, which has allowed them to outline a clear infrastructure to optimize underlying processes. They've also optimized the budget by about 40% and have a plan to further optimize resource use.
Managed IT Support Services
Chloe Morrisonn
Chief Product Owner, RECURManaged IT Support Services
IT Outposts has successfully performed the client’s requirements, meeting expectations. Their collaborative and communicative approach ensures an efficient and seamless workflow. Beyond their in-depth DevOps expertise, their outstanding project management is impressive.
Managed IT Support Services

Why Choose IT Outposts?

IT Outpost is a leading company in managed IT support and provides a comprehensive set of services for running your business. We develop a plan and take responsibility for the selected operational processes, occupied with their work and improvement, optimize the infrastructure and bring new proposals with an innovative approach. Our professional team takes care of the security of your data, analyzes changes in activities and prevents emergencies through a ready-made plan for force majeure.

FAQ

Security is important for any company, IT managed support is significant and helps you plan your expenses and plan for scaling, get fast response times, disaster recovery, and full control and monitoring of your processes.

When you need proactive support, preventive measures to prevent problems, plan your expenses, support information compliance, cyber security, and reduce risks due to rapidly changing IT market conditions.

Our company does not store customer data. We always work on the client side, its infrastructure. We indirectly work with information. Our team set up a database, but the data is used by development, DBA on the client side.

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