Cloud Readiness Assessment Services
Cloud Readiness Assessment Services Despite the significant benefits of the cloud, enterprises still need a well thought out plan to take full advantage of the
Managed IT Support
A contemporary approach to remote managed IT support enables enterprises to be mobile and flexible, actively respond to current IT needs, while saving time on additional training of full-time employees. This is a financially advantageous option for overcoming internal gaps in skills. Our IT support services providers have a proven track record in rapidly changing and complex industries.
Tools and Technologies We Use
As an IT support services provider, we choose the best tools on the market and use advanced technologies to improve your business, continuously support workflows and improve infrastructures. We provide services using a set of top-class tools for service management, remote control, and these tools are the most convenient for you.
Cloud Providers
Amazon AWS, GCP, Microsoft Azure, Any Private Cloud and other…
Databases
MySQL, MongoDB, Amazon Aurora, PostgresSQL, Percona, Scylla DB, Clickhouse MariaDB, Oracle, MS SQL, InnoDB and other…
Containers & Orchestration
Docker, Compose, Kubernetes and other…
Service
RabbitMQ, Apache Kafka, Apache Cassandra, Redis, ELK stack, Istio, MinIO, Memcached, Kiali and other…
CI/CD
Jenkins, CitLab, GitHub, Teamcity, CircleCI, Travis CI, Bitbucket pipelines, DroneCI, Flux, ArgoCD and other…
Monitoring
Prometheus, Datadog, Sentry, Grafana, PagerDuty, InfluxDB, Azure Monitor, Google Stackdriver, Amazon Cloudwatch and other…
Configuration management
Ansible, Chef,
Puppet and other...
Infrastructure provisioning
Terraform, Pulumi, AWS CloudFormation and other…
Managed IT Support Services We Provide
IT Outpost offers managed IT service solutions if you want to transform your workflow environment, magnify the quantity of fresh technologies and implement them. We will ensure you with infrastructure steadiness and build circumstances for the active elaboration of your business processes.
Analysis of monitoring metrics
Our team analyzes the condition of systems, helps you identify trends in resource consumption or behavior, and understands how changes affect your operating system. Also, when the indicators exceed the norm, the working systems send alerts to let our IT support services provider know that it is necessary to determine the causes of the problem.
Service version update
Detailed approach and control of annexes, assessment of their status and compliance with the latest versions. Application updates are closely related to data safety. If you do not update the operating system and applications for a long time, you may encounter the problem of data loss or fraud. Therefore, this service also determines security.
Resource utilization optimization
The experts at IT Outpost keep a close eye on the percentage of system resources required to complete a job, such as the percentage of CPU usage versus total system time. We identify processes that further identify performance bottlenecks. Always such places are three invariable elements: a network, app software and a server.
Problem solving
We help solve problems at the stages of building and deploying applications, services, we adapt new services for CI / CD, debugging, troubleshooting. We check production incidents that interfere with the user's work, the unavailability of the service for users and hacking attempts. We also provide ongoing support, and on production issues we solve problems as you request.
Our Managed IT Services Stages
Our managed IT support company in many aspects facilitates you to receive the optimal sorting and distribution of the necessary specialists and resources, thereby ensuring economic advantages. The steps we take support the administration of your business processes, increase investment in renewed technologies and optimize current operations.
Taking liability for operational processes
IT Outpost`s analysts audit the state of your company's IT sector by looking at your strategies, business blueprints, overtures, what changes have been made and also what accidents or incidents there have been. We communicate with your technical departments and explore all the detailed information on your IT resources, settings of elements, and infrastructure. We carry out computer computing to solve the problem of information processing.
Strategy elaboration
An expert team creates a thorough detailed plan and strategy for the services that we will provide you with as support, as well as comply with the terms of the contract with the necessary key performance parameters. Be sure to write down the service level goal as a means of measuring performance and avoiding disputes in case of misunderstanding. After you approve all agreements, we take liability for your infrastructure and connected elements of the IT environment.
Provision of services
At this stage, we begin to fulfill our responsibilities in an integrated treatment. Specialists provide full-scale support and it includes not only handling requests, solving problems, but also routine maintenance, namely: analysis of monitoring metrics, updating service versions, optimization of resource utilization. Analysts also constantly check the outcomes of our work and provide detailed reporting.
Implementing improvements
After a certain time of cooperation, our specialists understand your specifics, features and development needs, draw up a plan for elaboration prospects, offer innovative innovations, and assist in introducing new technologies. You will constantly receive infrastructure improvement opportunities and assistance in their implementation, if necessary.
Benefits of Our Managed IT Support Services
The professional skills of a managed IT support company that will be available to you remotely are of great importance for providing a smooth workflow for the routine tasks of your business. New features and capabilities are changing the way firms operate and control daily IT processes. The lightweight method to control your services well is to use an IT support services provider, which will bring many benefits.
Profitable knowledge in financial terms
Managed IT support services affect your income and costs associated with the organizational activities of the company. The benefit is that you do not need to hire a full-time employee and pay them a working salary, while outsourcing makes it easier to do business and gives you full access to a professional team of our experts who provide support both locally and remotely at a lower cost than pants employees.
New features and functionality
Our company provides expert maintenance and infrastructure, as well as keeping an eye on cybersecurity. Using our features and assistance, you get maintenance for your software and technologies in a roducive state, protection from attacks and constant work without failures. Your business data is backed up and safe with our effective disaster protection strategy.
Infrastructure Security
When using the services of a managed IT support company, you immediately get access to a safe, efficient, well-built infrastructure and software. We care about our reputation and use only high-quality tools and infrastructure to grant you with the utmost excellence services. Defensively your data is backed by reliable technology. Your work will be under constant monitoring and maintenance, so you will forget about the threat to your data.
Centralization of business processes
IT Outpost`s experts on managed IT service solutions came to the conclusion that in order to increase business productivity, it is necessary to combine and centralize their work processes together. Outsourcing gives you a single point of contact when problems arise, and you also get the profit of centralizing your annexes, clouds, servers, i.e. managing them in a single, easily accessible environment. This approach will increase the performance of your employees.
Emergency reduction
This is an advantage in the occasion of a major problem or attack, access to the infrastructure and all operations with full return of control over them. In case of dangerous force majeure, we have a well-developed action plan. We work with data reconstruction and backup, testing and emergency recovery planning. Experts evaluate actual processes and recognize risks that pose a danger to the smooth operation of your company.
Supple Support
IT Outpost works on a subscription basis, that is, according to an approved competent tariff plan, which the client pays monthly. We support the terms of IT managed support pricing. This type of payment keeps pace with the times, gives you security guarantees and gives you the possibility to select whether to continue cooperation every month. Our team provides support during business hours and on your call/demand at a convenient time for you.
Work with the best company in the IT world for managed IT support services
IT Outpost provides you with infrastructure security and business continuity. Contact us to create your future project.
Our Clients’ Feedback
Petr Kirillov
CTO, C Teleport
“They're great experts that we can trust! Simple and complex solutions were discussed and deployed on time. Another aspect that excited us the most is the fast incident response time. Overall, they’re experienced engineers with great project management.”
Egor Prihodko
CEO, OneDayBundle
"Cooperation with IT Outposts has revolutionized our company. We needed to obtain certification with Amazon's strict security and operational guidelines so we could connect our services with the Amazon marketplace. I'm excited to say we now have access to Amazon's Selling Partner API."
Benjamin Theobald
COO, Maxxer
“The deliverables of our partnership with IT Outposts are outstanding. Their experts devised the most convenient CI/CD flow, taking into account the unique requirements of more than 30 microservices. IT Outposts has been able to minimize the human factor and the risks associated with production issues, which is yet another fantastic result.”
Konstantin Suhinin
Delivery Director, Dinarys Gmbh
“IT Outposts created a comprehensive monitoring dashboard for our development team, made sure the project scales smoothly, and performed high availability optimization. The communication and workflow were also excellent.”
Philipp Nacht
CTO, Financial Services Company
“IT Outpost approached our project with great responsibility. Their team has performed as promised, on time. They created a migration plan and secured the transfer of infrastructure. Correctly calculated the migration budget in accordance with our specifications.”
Alexander Konovalov
Founder, CEO, Vidby AG
“IT Outposts and our core project team members hit it off right from the start. The cooperation is successful! The most impressive factor is their degree of accountability and dedication to the project's goals. Their experts provide superior DevOps consulting on critical architectural solutions and consistently strive to find the best approach to any issue.”
Igor Churilov
BDM, Steelkiwi Inc.
“We were able to automate and streamline the product deployment process with the assistance of IT Outposts professionals. They thoroughly examined the product and always offered the most beneficial solutions. Also, I would like to admit the high level of communication and prompt handling of any requests.”
Daniel Scott
CTO, Beta Trader
"We were able to build a strong rapport with the IT Outpost team; they operated in a proactive mode and so gave excellent communication, which streamlined our workflows. Our cooperation has been absolutely successful.”
Kostyantyn Tolstopyat
CEO, AKMCreator
“We have achieved deployment automation, and the IT Outpost team has created a comprehensive plan to reduce DevOps and developers’ time by 30 to 50% in the future. Thanks to the infrastructure agility, project development will progress more quickly.”
Philipp Werner
Director, Robotics Lab
“The IT Outposts specialists successfully optimized an internal project while delivering top-notch performance for the existing users and removing the dev team headaches. As a result, the internal infrastructure budget was cut by 40%, routine tasks were automated from start to finish, and SLA was put in place with thorough project monitoring.”
Oleksandr Popov
CEO, Mriyar
“IT Outposts experts have successfully adjusted the detailed monitoring of over 35 servers and 7 services, allowing them to clearly define an infrastructure and underlying process optimization plan. It’s anticipated that the infrastructure budget will be optimized by about 40%.”
Chloe Morrisonn
Chief Product Owner, RECUR
“What stands out the most is their extensive background, responsibility, and perfectly established workflow. They are always in touch and ready to address any problems that may come up. IT Outposts team has in-depth expertise in all DevOps aspects, providing high-level consulting regarding key software architecture solutions.”
Dmytro Dobrytskyi
CEO, Mind Studios
“IT Outposts helped us optimize and scale our software infrastructure. They also provided thorough technical documentation along with guidance on how to maintain our new infrastructure in the future. Their team was highly accessible throughout our collaboration and promptly and professionally handled all of our questions.”
Why Choose IT Outposts?
IT Outpost is a leading company in managed IT support and provides a comprehensive set of services for running your business. We develop a plan and take responsibility for the selected operational processes, occupied with their work and improvement, optimize the infrastructure and bring new proposals with an innovative approach. Our professional team takes care of the security of your data, analyzes changes in activities and prevents emergencies through a ready-made plan for force majeure.
FAQ
Why are managed IT support services important?
Security is important for any company, IT managed support is significant and helps you plan your expenses and plan for scaling, get fast response times, disaster recovery, and full control and monitoring of your processes.
When can our managed IT support services help you?
When you need proactive support, preventive measures to prevent problems, plan your expenses, support information compliance, cyber security, and reduce risks due to rapidly changing IT market conditions.
What are your data ownership terms?
Our company does not store customer data. We always work on the client side, its infrastructure. We indirectly work with information. Our team set up a database, but the data is used by development, DBA on the client side.
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