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IT Infrastructure Support
Modern realities dictate the working conditions of each organization and efficiency depends on the level of development and management of the IT infrastructure. The right tools make it possible to make informed decisions. It is necessary that highly qualified specialists work on the infrastructure support services.
Tools and Technologies We Use
All connected applications to your network are monitored as they are subject to cyber attacks.Hardware should also be monitored on an ongoing basis. Equipment failure results in loss of unexpected downtime or revenue.
Cloud Providers
Amazon AWS, GCP, Microsoft Azure, Any Private Cloud and other…
Databases
MySQL, MongoDB, Amazon Aurora, PostgresSQL, Percona, Scylla DB, Clickhouse MariaDB, Oracle, MS SQL, InnoDB and other…
Containers & Orchestration
Docker, Compose, Kubernetes and other…
Service
RabbitMQ, Apache Kafka, Apache Cassandra, Redis, ELK stack, Istio, MinIO, Memcached, Kiali and other…
CI/CD
Jenkins, CitLab, GitHub, Teamcity, CircleCI, Travis CI, Bitbucket pipelines, DroneCI, Flux, ArgoCD and other…
Monitoring
Prometheus, Datadog, Sentry, Grafana, PagerDuty, InfluxDB, Azure Monitor, Google Stackdriver, Amazon Cloudwatch and other…
Configuration management
Ansible, Chef,
Puppet and other...
Infrastructure provisioning
Terraform, Pulumi, AWS CloudFormation and other…
IT Infrastructure Support Services We are Highly Specialized
Every serious business project needs effective infrastructure support. This implies the connection of information technologies into a single network. Software, network and server hardware should work without interruption.
Technical support of the client’s IT platform ensures stable access to the company’s systems. Its quality is evaluated by the reliability of work, security, availability, and fault tolerance.
IT infrastructure management and troubleshooting process
The team implements a management plan, creates an infrastructure maintenance strategy, and establishes a workflow in a timely manner.
IT support in business matters
Advice on all emerging pressing issues.
Monitoring the state of infrastructure 24/7
Specialists use the best tools to track the status of work processes around the clock.
Helping Desk
There is also a 24-hour support service for all issues: from small to large. You can be confident in security outside of business hours.
Migration to cloud services
Assistance in creating a roadmap for migrating your data to the cloud.
Compliance with IT infrastructure
Here we determine whether the infrastructure is suitable for the requirements of your business. We also check the three main parameters of infrastructure quality: security, availability, and reliability.
Cyber security
Our experts monitor incomprehensible interference in your infrastructure and build a protective policy against all possible attacks.
Database management
In this process, we use a set of programs that help organize, administer and monitor databases.
Our IT Infrastructure Support Stages
IT infrastructure services are fundamental to any business. IT Outposts specialists ensure the continuous functioning of your processes. Our team is equipped with all the tools to support work processes and solve problems of various levels of complexity.
We evaluate your IT infrastructure and, based on it, create a strategy and plan to improve the efficiency and profitability of your work. For your uninterrupted work, our employees take care of your concerns and implement full infrastructure support.
Help Desk Basic Solution
At this stage, there is support for simple basic problems of the client, those issues that do not require serious intervention. For example, regular hardware failures, "Wi-Fi is not working again" or "Computer freezes again."
Advanced technical support
Here is a more detailed check and troubleshooting.
Expert support for products and services
At this stage, we work with highly technical resources. Root causes are determined by using design, code, or product classification.
External support for issues not supported by the company
This is where externally contracted services are supported, which the company provides but does not directly service.
Benefits of our IT Infrastructure Support Services
Flexible Support
Services are provided 24/7, in case of failure, our staff provide instant troubleshooting. You are offered a safety net. This gives you confidence that your business is safe with minimal downtime.
Emergency Recovery
In the event of a cyber attack or disaster, you gain access to your digital infrastructure and services, thereby regaining control of your data. It is always necessary to have a plan for coping with catastrophic situations. We work with database backup and recovery, as well as create a plan and conduct recovery testing.
Cost-effective
Training a staff member to monitor and support can be costly. Hiring an external specialist gives you access to a formed team of trained experts, which will reduce costs.
Service Consolidation
You are provided with a common port of entry for technical issues and you get business centralization as another benefit. Your applications, servers and digital services will be managed in an accessible and simple space. This increases the efficiency of the employees.
Secure infrastructure and fault tolerance
You get access to high-quality and secure infrastructure and software. Your business will operate under constant supervision and maintenance of your services and servers.
Get a reliable, secure and resilient infrastructure.
The IT Outposts team of professionals provides quality support, helps to connect software and hardware into a single network for uninterrupted work. Contact us to discuss the details of your future project.
Our Clients’ Feedback
Petr Kirillov
CTO, C Teleport
“They're great experts that we can trust! Simple and complex solutions were discussed and deployed on time. Another aspect that excited us the most is the fast incident response time. Overall, they’re experienced engineers with great project management.”
Egor Prihodko
CEO, OneDayBundle
"Cooperation with IT Outposts has revolutionized our company. We needed to obtain certification with Amazon's strict security and operational guidelines so we could connect our services with the Amazon marketplace. I'm excited to say we now have access to Amazon's Selling Partner API."
Benjamin Theobald
COO, Maxxer
“The deliverables of our partnership with IT Outposts are outstanding. Their experts devised the most convenient CI/CD flow, taking into account the unique requirements of more than 30 microservices. IT Outposts has been able to minimize the human factor and the risks associated with production issues, which is yet another fantastic result.”
Konstantin Suhinin
Delivery Director, Dinarys Gmbh
“IT Outposts created a comprehensive monitoring dashboard for our development team, made sure the project scales smoothly, and performed high availability optimization. The communication and workflow were also excellent.”
Philipp Nacht
CTO, Financial Services Company
“IT Outpost approached our project with great responsibility. Their team has performed as promised, on time. They created a migration plan and secured the transfer of infrastructure. Correctly calculated the migration budget in accordance with our specifications.”
Alexander Konovalov
Founder, CEO, Vidby AG
“IT Outposts and our core project team members hit it off right from the start. The cooperation is successful! The most impressive factor is their degree of accountability and dedication to the project's goals. Their experts provide superior DevOps consulting on critical architectural solutions and consistently strive to find the best approach to any issue.”
Igor Churilov
BDM, Steelkiwi Inc.
“We were able to automate and streamline the product deployment process with the assistance of IT Outposts professionals. They thoroughly examined the product and always offered the most beneficial solutions. Also, I would like to admit the high level of communication and prompt handling of any requests.”
Daniel Scott
CTO, Beta Trader
"We were able to build a strong rapport with the IT Outpost team; they operated in a proactive mode and so gave excellent communication, which streamlined our workflows. Our cooperation has been absolutely successful.”
Kostyantyn Tolstopyat
CEO, AKMCreator
“We have achieved deployment automation, and the IT Outpost team has created a comprehensive plan to reduce DevOps and developers’ time by 30 to 50% in the future. Thanks to the infrastructure agility, project development will progress more quickly.”
Philipp Werner
Director, Robotics Lab
“The IT Outposts specialists successfully optimized an internal project while delivering top-notch performance for the existing users and removing the dev team headaches. As a result, the internal infrastructure budget was cut by 40%, routine tasks were automated from start to finish, and SLA was put in place with thorough project monitoring.”
Oleksandr Popov
CEO, Mriyar
“IT Outposts experts have successfully adjusted the detailed monitoring of over 35 servers and 7 services, allowing them to clearly define an infrastructure and underlying process optimization plan. It’s anticipated that the infrastructure budget will be optimized by about 40%.”
Chloe Morrisonn
Chief Product Owner, RECUR
“What stands out the most is their extensive background, responsibility, and perfectly established workflow. They are always in touch and ready to address any problems that may come up. IT Outposts team has in-depth expertise in all DevOps aspects, providing high-level consulting regarding key software architecture solutions.”
Dmytro Dobrytskyi
CEO, Mind Studios
“IT Outposts helped us optimize and scale our software infrastructure. They also provided thorough technical documentation along with guidance on how to maintain our new infrastructure in the future. Their team was highly accessible throughout our collaboration and promptly and professionally handled all of our questions.”
Why Choose IT Outposts?
Reliable infrastructure support services help you keep your workflow running smoothly and optimize other areas of your business. IT Outposts is focused on customer satisfaction through a successful service delivery experience. Leverage a modern arsenal of proven technologies and tools to be optimally positioned to achieve a competitive advantage.
FAQ
What are the primary components of IT infrastructure?
IT elements can be categorized as hardware or software. The first group is represented by equipment: PCs, servers, data centers, SCS, routers.
The second category includes software: CRM, operating systems.
Hardware and software components are interconnected – hardware requires software to operate.
What is infrastructure in networking?
The network infrastructure is a set of dedicated hardware and software that provides the foundation for efficient information exchange and business applications. It includes hardware and software and provides computing and communication between services, users, and processes.
What are IT infrastructure management challenges?
Infrastructure was often formed spontaneously in response to business challenges. This results in two main problems: with reporting and financial returns.
Secondary issues: application hoarding, redundant data and endless interfaces, outdated technology, IT savings, one person for all IT, lack of maintenance, monitoring and updating of systems.
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